Terms & Conditions

  • The Customer is required to provide genuine and complete details with regard to his/her name, residential address, contact number & e-mail ID at the time of booking the pick-up/creating the order.
  • The Store In-charge/Delivery boy shall have the right to thoroughly examine the garments and inquire about any existing damages/defects before accepting the garments. Customer is required to cooperate with the same.
  • The garments collected on weekends/holidays shall be sent for processing only on the next working day. Hence there could be possibilities of delay in such cases.
  • The Customer shall ensure that no valuables/belongings is/are handed over along with the garments.
  • Laundrybox is not to be held responsible for any loss/damage/theft etc in this regard. Garments shall be delivered on the scheduled date of delivery. However, any delay in delivery due to reasons including but not limited to the occurrence of Force Majeure events doesn’t entitle the Customer to any compensation/discount.
  • Express Service/Urgent delivery/Premium service shall be charged at applicable rates and the Customer is required to check with the same at the respective store.
  • The Customer shall take delivery of the processed garments within 10 days from the date of delivery, failing which the garments shall be sent back to the processing unit and delivery of the same thereafter shall be subject to additional charges.
  • The Customer shall produce the original Invoice while taking back delivery of the processed garments. Laundrbox shall not be held responsible/accountable for the garments not claimed within the said period of 30 days from the date of delivery as per the Invoice.
  • The Customer is required to examine the garments in detail before accepting the delivery. Laundrybox shall not entertain any complaints related to damages and/or loss of garments, delivery of wrong garments, mismatch in the number of garments, etc. post handing over of the garments.
  • In case the Customer is not satisfied with the services, the said garments should be booked for a rewash within 24 hours from the time of delivery of the garments. No garment shall be accepted for rewash/rectification without the Original Barcode tag.
  • Laundrybox shall not be held responsible for damages whatsoever caused due to age/poor quality of garments that are unable to sustain the cleaning process.
  • Laundrybox will take every reasonable & possible effort to remove all kinds of stains but doesn’t guarantee 100% stain removal.
  • Garments are assigned to undergo wet wash or dry cleaning (whichever is best suitable for the said garment) after expert analysis of the type & texture of the garments in the processing unit.
  • The Customer should dry the upholstery on furniture, car seats, sofa, chairs and carpets/mats, etc by themselves after the services to avoid foul odor.
  • laundrybox shall not be held responsible/liable for any loss or damage of/to garments due to occurrence of Force Majeure events/any reason beyond the reasonable control of Laundrybox.
  • The tariff for designer wear will be decided on a case-to-case basis depending upon the complexity of the garment and the Customer shall be communicated at the store, under which category the garments fall, based on which the service charges would be ascertained.
  • In the event, the garment is wrongly booked (eg: cotton instead of silk) the same shall be intimated to the Customer, and the service charges shall be in accordance with the standard rates of Laundrybox as per the actual type/texture of garments.
  • Compensation towards damages to/loss of garments despite reasonable care and under any given circumstance shall be Rs.2,000/- or 10 times the wash cost of the said garment, whichever is lesser.
  • Any offers/coupons provided by Laundrybox can be redeemed/claimed within the validity period and only upon the customer’s request at the time of booking the pick-up/creating the order.
  • In the event of home/door-to-door services, the Customer is advised to verify the Employee Identity Card before availing of services. Customers can also call us on 99539 39994 / 9953949993 to verify the employee sent by Laundrybox.
  • Laundrybox reserves the right to cancel/modify/change the terms & conditions herein above at any point in time as deemed fit and without any prior intimation to the Customer.
  • All disputes are subject to the jurisdiction of Courts in (UP) only.